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FREQUENTLY ASKED QUESTIONS
Find quick answers about our ordering process, shipping policies, and how to care for your gear. If you can’t find what you need, our team is always ready to help you out.
CRAFTED WITH PASSION, DELIVERED WORLDWIDE
Have questions about your order or our premium designs? Find quick answers right here.
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Frequently Asked Questions
Gently spot clean the exterior with a damp cloth and mild soap. Avoid harsh chemical cleaners and machine washing to protect the natural textures and artisanal finish.
Orders within Nepal typically arrive in 2–5 business days. International delivery timelines vary depending on your destination and are calculated at checkout.
We accept returns on all unused, original-condition items within 14 days of delivery. Contact our support team to start an easy exchange or refund process.
contact us
+977 9807804645
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Customer Support Center
We process orders quickly to ensure fast delivery. Please contact our support email within one hour of purchase if you need to update your details.
We accept all major credit cards, secure online payment gateways, and popular digital wallets. Local cash on delivery options are available inside Nepal.
Tracking links can take up to 24 hours to activate after leaving our warehouse. If it still does not show updates after that, reach out to our team.
Yes, your privacy is our priority. Our website uses advanced encryption technology to ensure your personal data and payment transactions are completely secure.
We love partnering with boutiques globally. If you want to stock Layvo designs, please reach out via our contact form with your business details.
Every single item is proudly designed and handmade by local craftsmen in Nepal, combining traditional artistic traditions with modern quality standards.
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THE FINER DETAILS
Learn more about what makes our bags unique, how we work with local communities, and how we handle packaging for international transit.
We partner directly with family-run weaving clusters across Nepal. This ensures fair wages, healthy working conditions, and helps preserve traditional artistic techniques for future generations.
Because our collections are handmade in small numbers, popular items sell out fast. Sign up for our email newsletter to get early access to restocks and pre-order drops.
Every piece is carefully packed in a custom dust bag and protective cardboard box. This keeps your luxury item safe and pristine while traveling from our warehouse to your doorstep.
Yes, we can include custom gift packaging and a hand-written note upon request. Just mention it in the order notes during your checkout process.
Promotional codes generally apply to our core collection items. Special collaboration drops and highly limited signature pieces are usually excluded from standard discounts.